Office Scape - Customer Service Center for a Council

The project, a citizens’ office in the town hall, refutes the usual expectations: normally, office rooms are functional grey places without character. The citizen waits bored and passively in an emotionless atmosphere.
The owner’s wish was never to think about administration. Lightness and colourfulness signal openness and free accessibility. This breaks the usual design connotations and formal stereotypes of administration in the areas of the foyer and citizens’ office. The goal is a room with added value that contradicts the stereotype of administration.

The necessary, functional space is, however, sensually expanded by the superimposition of its interior elements through location-related associations and information from the areas of landscape, architecture and culture. The codes of the service landscape are part of a communicative strategy between the room and the user. The visitor is invited to stroll through the room in order to visually “start a conversation” with the informal offers. The architecture offers direct or indirect forms of communication: words and text excerpts with a literary or historical reference to exist alongside, images that bring stories and special places in the city to mind. The aim is to contrast the real space with a fictitious space with local identity that subjectively shortens the waiting time by making the user curious and activating it.